FAQs

FAQ Sections

  1. Payment Methods
  2. Shipping and Delivery
  3. Return and Exchange
  4. Using the Online Shop
  5. Contact Us

Payment Methods

What payment methods do you accept?

  1. COD (Cash on Delivery)
  2. Electronic Bank Transfers and/or OTC (Over the Counter)
  3. Credit card and debit card payments via Paypal and Paymongo
  4. Gcash and Grab Pay via Paymongo

*Orders worth 10,000 php and above should be paid via non-COD to secure the transaction.

How do I make a bank deposit?

You may deposit to any of the following banks:

 BDO
Account #: 001340047746
Account Name: CMG Retail Inc. (formerly Celine Marketing Corporation)
Account Type: Peso Savings
Metrobank
Account #: 631-7-63106432-5
Account Name: CMG RETAIL INC.
Account Type: Peso Savings
BPI
Account #: 2431-004995
Account Name: CMG Retail Inc.
Account Type: Peso Checking


Please include as reference number:
CMGONLINE-[[ORDER NUMBER]]
Example: CMGONLINE-1450

Once you've made the deposit please send us an image of the deposit slip to hello@cmg.com.ph or through our Facebook page at www.facebook.com/cmgph.

How do I transfer my payment via Palawan and Cebuana Lhuillier?

Cebuana

1. Visit any Cebuana branch.
2. Inform the staff that you will send money to a bank account.
3. Provide the following information:
Bank Name: Metrobank
Account Name: CMG RETAIL INC.
Account Number: 631-7-63106432-5
Address: Taipan Building, Emerald Ave., Pasig, 1600 Metro Manila
Account Type: Savings
4. Pay your order amount plus an additional P100 service fee.

Palawan

1. Visit any Palawan Express branch.
2. Ask for a ‘Padala to Bank Account Form’ via SECURITY BANK SYSTEM.
3. Enter the following information:
Bank Name: Metrobank (not Security Bank)
Account Name: CMG RETAIL INC.
Account Number: 631-7-63106432-5
Address: Taipan Building, Emerald Ave., Pasig, 1600 Metro Manila
Account Type: Savings
4. Pay your order amount plus an additional P100 service fee required by Palawan.

Once you've made the deposit via Pera Padala please send us an image of the transaction slip to hello@cmg.com.ph or through our Facebook page at www.facebook.com/cmgph.

Shipping and Delivery

How much does shipping and delivery cost?

Shipping is free for orders of P995 and above. Below P995, we offer an affordable flat-rate shipping fee of P100. 

*Shipping fee application varies on the total amount after discount.

How long will it take for my order to arrive?

*Due to high volume of orders and ECQ/GCQ restrictions in certain areas, there may be potential delays in our deliveries.

You can expect your order to arrive according to the following schedule:

Shipping Address

Delivery Time

Metro Manila

7-10 business days

Outside Metro Manila

10-21 business days*  

Business days include Mondays to Saturdays, excluding Sundays and Holidays.

*Outside delivery zone locations can take an additional 2 days for delivery.

How do I track an order?

Once your item/s have been picked up by one of our courier partners, you will receive an email with your tracking number. You can visit our order tracker page to see the status of your delivery.

 How do I cancel my order?

If you decide to cancel your order, please contact us immediately at hello@cmg.com.ph (Monday to Friday: 8am-5pm, Saturday: 8am-5pm) or message us on our Facebook page (CMG Philippines).

Order cancellation request should be within 24 hours.

What if I am not home to receive my items?

The courier will attempt to deliver your items a maximum of 3 times. After the 3rd attempt, the items will be returned to us. If you are not present upon delivery, we may release your items to any authorized recipient upon presenting the following:

  • Valid ID of authorized recipient

  • Valid ID of customer who placed the order

  • Signed authorization letter

These are only required for prepaid orders. If you chose the Cash on Delivery (COD) payment method, we will release your order as long as the entire collection amount is provided.

What if I don't have cash to pay upon delivery?

You can inform the courier to come back within 7 days of the first attempt. The courier will only give you your items once you have the cash available. After this 7-day holding window, your items will be returned to us.

What countries do you ship to? Do you offer international shipping?

Our shipping rates only apply to orders within the Philippines:

No, we don't ship internationally as of to date. 

Return and Exchange

What is your return and exchange policy?

If the order you received is damaged or incorrect, kindly send it back to us within 30 days of the invoice date for replacement or online store credit via voucher code. Please ensure that items and any accompanying packaging are in good condition before sending them over. For bags and apparel, we are only able to accept unused and unwashed items that still have their tags on.

How do I return or exchange my order?

Kindly send us an email at hello@cmg.com.ph and provide the following information:
Name:
Order #: (order # usually starts with #CMG).
 
Our CSR will reach out to you via email within 24-48 hours (weekdays only) regarding the return options. Please include your official receipt before packing your items in order to avoid delays in processing your return.
 

How long will it take to process my return or exchange?

We will send your replacement item/s once we've confirmed that the original item/s have been returned. Return processing will proceed once you send to us a copy of waybill from third party courier of the return item.

*Due to high volume of orders and ECQ/GCQ restrictions in certain areas, there may be potential delays in deliveries of replacement item.

 

Do you offer refunds?

At this time, we do not offer refunds regardless of payment method; however, we can convert the full amount in the form of voucher codes that you may use for future CMG purchases.

Using the Online Shop

 I can't find the style I want in your online shop. Can I still order it?

If there's a style you're looking for that you don't see in our online shop, please send us a message at hello@cmg.com.ph with the style name or a photo of it. We'll do our best to find your item and deliver it to you!

Do you have a size guide?

Yes. Please visit our size guide page.

Contact Us

How do I contact you?

EMAIL: hello@cmg.com.ph

MESSAGE US ON FB: https://www.facebook.com/CMGph/

Our customer service team is available on weekdays from 8:00 AM to 5:00 PM.